Privacy Policy

PRIVACY POLICY

www.sophiajewellery.co.uk ("the Website") is owned and operated by Sophia Jewellers. This policy, together with our Terms and Conditions, explain how we may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy and our Terms and Conditions carefully; by accessing the Website you confirm to have understood and agreed to them.

Information we collect about you

We collect information about you when you:

  • Visit the Website and other sites accessible from the Website.
  • buy products or services on the Website.
  • contact us in writing or when you call us.

We may supplement the information we collect about you with information we receive from other sources eg public registers such as the electoral roll. This allows us to assess the accuracy of the information we hold about you in.

Using your information

Collecting your personal information helps us to better understand what you need from us. We use your information to:

  • manage and improve the Website.
  • personalise our services to you.
  • administer and operate your account.
  • process your orders.
  • tell you about important changes to the Website and our services.
  • understand your shopping behaviour to develop and improve our products and services.
  • manage promotions, competitions, customer surveys and questionnaires.
  • check and verify your identity, and prevent or detect crime. In performing checks your information may be disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected.

Your personal information is safe with us and will never be released to third party companies for their marketing purposes. We may use and share anonymised information. However, we would like to reassure you that this never includes your personal information.

Marketing and research

If you agree, we may contact you:

  • with offers and information about our products or services
  • with offers and information about partners'' products or services
  • for customer research eg to help improve our services

Of course, the choice is entirely yours, but if you say you do not want to receive marketing information from us this will prevent you from receiving information regarding offers or promotions that may be of interest to you.

We like to hear your views to help us improve our service. From time to time, we may contact you to ask your opinions. Again, if you do not want to be contacted for this purpose just let us know.

Disclosing your information

We will never disclose your information to anyone outside our company except where we have your consent; where we are required or permitted to do so by law; to other companies who provide a service to us; or any successors in title to our business.

Whenever we transfer personal information to countries outside the European Economic Area we will ensure that appropriate security measures are taken.

Other websites

The Website may contain links to other sites which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.

Accessing your information

To obtain a copy of the information we hold about you please make that request to us in writing. If any of the details are incorrect, let us know and we will amend them.

Changes to our policy

This policy is correct as of 1st November 2012 but we reserve the right to change the policy at any time.

 

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.